Our commitment: bv999game does not sell your personal data to third parties for marketing. We collect only what is necessary to operate your account, process transactions and comply with legal obligations. This policy explains all of that in full.
bv999game operates the online gaming and sports betting platform available at bv999game.biz. For the purposes of this Privacy Policy, bv999game is the data controller — meaning we determine how and why your personal data is processed when you use our platform.
We are committed to protecting the privacy of all players who access bv999game, and this policy applies to all users of the platform regardless of how they access it — whether via a web browser on a desktop, a mobile browser or any official bv999game application.
Data Controller Contact: For any privacy-related enquiries, requests to exercise your data rights, or complaints, contact us at support@bv999game.biz with the subject line "Privacy Request". We aim to respond within 5 business days.
bv999game protects the personal data of every player in Pakistan in accordance with this Privacy Policy.
bv999game collects personal data in three ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third parties such as payment processors and identity verification services.
| Category | Data Collected | When Collected |
|---|---|---|
| Identity | Full name, date of birth, CNIC/B-Form number, gender | Registration & verification |
| Contact | Mobile number, email address, residential address | Registration |
| Financial | Easypaisa/JazzCash account numbers, bank account details, transaction history | Deposits & withdrawals |
| Identity Documents | Scanned CNIC, proof of address, selfie or liveness check | Account verification |
| Gaming Activity | Bets placed, games played, session times, win/loss history | Continuous during use |
| Technical | IP address, device type, browser, operating system, cookies | Each session |
| Communications | Support tickets, chat logs, emails sent to bv999game | When you contact us |
We do not collect special category data (such as health or biometric data) except where it is strictly necessary for identity verification as required by applicable regulations, in which case it is used solely for that purpose and not retained beyond the verification review period.
Your personal data is used for clearly defined purposes only. We do not use your data for purposes beyond those listed here without obtaining fresh consent or having a new legal basis to do so.
- Account management: Creating and maintaining your bv999game account, verifying your identity and processing logins securely.
- Transaction processing: Handling deposits and withdrawals in PKR through your chosen payment method — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or Visa/Mastercard.
- Platform delivery: Providing access to sports betting markets, casino games, crash games, live dealer tables and all other bv999game features.
- Customer support: Responding to your support requests, resolving disputes and communicating about your account.
- Fraud prevention: Monitoring for unusual account activity, duplicate accounts, money laundering patterns and bonus abuse.
- Regulatory compliance: Meeting our obligations under applicable anti-money laundering and financial crime prevention regulations, including record-keeping requirements.
- Responsible gaming: Monitoring patterns of play that may indicate problem gambling and enabling our responsible gaming intervention tools to function correctly.
- Platform improvement: Analysing aggregated, anonymised usage data to identify areas where the platform can be made faster, more reliable or more enjoyable.
- Marketing (with your consent): Sending you promotional communications about bv999game offers and new features, where you have opted in to receive them.
From Lahore to Karachi, bv999game handles every player's data with the same level of care and security.
Every data processing activity at bv999game rests on at least one of the following legal bases:
- Contractual necessity: Processing required to provide the services you signed up for — account creation, bet settlement, withdrawal processing. Without this data, we physically cannot provide the service.
- Legal obligation: Processing required to comply with laws applicable to our operations, including identity verification requirements, transaction record-keeping and fraud reporting obligations.
- Legitimate interests: Processing that serves bv999game's legitimate business interests — such as security monitoring and fraud prevention — where those interests are not overridden by your privacy rights. We conduct a balancing test before relying on this basis.
- Consent: Processing you have explicitly agreed to, most commonly for marketing communications. You can withdraw consent at any time by contacting support@bv999game.biz or using the unsubscribe mechanism in any marketing email.
bv999game does not sell personal data to third parties. We share data only in the following defined circumstances:
- Payment processors: Your financial details are shared with Easypaisa, JazzCash, NayaPay, SadaPay, bank partners and card processors strictly to the extent required to process your transaction. These providers are contractually bound to use your data for that purpose only.
- Identity verification providers: CNIC and document details are shared with our identity verification partner to validate your identity. Documents are not retained by the verification provider beyond the review period.
- Fraud prevention services: Transaction metadata and device fingerprints may be shared with fraud detection tools to identify patterns indicative of fraudulent activity. This sharing is done in aggregated or pseudonymised form wherever possible.
- Regulatory and law enforcement authorities: bv999game will disclose data in response to a valid court order, regulatory direction or formal law enforcement request. We do not volunteer data beyond what is legally required.
- Business transfers: If bv999game is acquired by or merges with another entity, player data may be transferred as part of that transaction. You will be notified of any such transfer before it takes effect.
We do not share your data with third-party advertisers, data brokers, social media platforms or any party for the purpose of profiling or targeted advertising.
bv999game retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following retention schedule applies:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Regulatory record-keeping |
| Identity documents (CNIC etc.) | 5 years from submission | AML compliance requirements |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Betting history | 5 years from each bet | Dispute resolution and compliance |
| Support communications | 3 years from last contact | Dispute evidence and quality review |
| Technical/log data | 12 months on a rolling basis | Security and fraud monitoring |
| Marketing consent records | Until consent withdrawn + 3 years | Proof of consent |
After the applicable retention period has expired, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
bv999game applies layered technical and organisational security measures to protect personal data from unauthorised access, loss, destruction or disclosure. These include:
- Encryption in transit: All data transmitted between your device and bv999game servers is encrypted using TLS 1.2 or higher. The bv999game.biz domain is served exclusively over HTTPS.
- Encryption at rest: Sensitive data including identity documents and financial information is stored in encrypted form on our servers.
- Access controls: Access to personal data is restricted to bv999game staff who need it to perform their specific duties. Access is role-based and reviewed regularly.
- Password security: Account passwords are stored as salted hashes — never in plain text. We cannot read your password; we can only verify it.
- Two-factor authentication: 2FA is available for all bv999game accounts and strongly recommended, particularly for accounts with active balances.
- Penetration testing: bv999game's infrastructure undergoes periodic third-party security audits to identify and remediate vulnerabilities.
- Incident response: In the event of a data security incident affecting your personal data, bv999game will notify affected players within 72 hours of becoming aware of the breach, where feasible.
Note: No online system is 100% immune from security threats. While we take every reasonable precaution, we also encourage you to use a strong, unique password for your bv999game account and to enable 2FA as an additional layer of protection.
PSL cricket fans across Pakistan can enjoy bv999game knowing their personal data is held securely and used responsibly.
bv999game uses cookies and similar technologies on its platform. Cookies are small text files stored on your device by your browser. They help the platform function correctly, remember your preferences and provide security features.
We use the following categories of cookies:
You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the bv999game platform correctly. Optional cookies can be declined without affecting core functionality.
As a bv999game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@bv999game.biz with the subject line "Privacy Request" and we will respond within 5 business days.
We may need to verify your identity before acting on certain requests, particularly for access and deletion requests. This is to protect you from someone else falsely requesting access to your data.
Some rights may be limited where bv999game has overriding legal obligations — for example, we cannot delete transaction records that we are legally required to retain for a specified period. We will always explain clearly if a limitation applies to your request.
bv999game is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. If we discover that a person under 18 has created an account on bv999game, that account will be immediately closed, all associated data deleted (except where retention is required by law) and any deposits returned to the source payment method.
If you have reason to believe that a minor has registered on bv999game, please contact us immediately at support@bv999game.biz. We take this seriously and will investigate promptly.
The bv999game platform may contain references to third-party services such as game providers and payment processors. When you interact with these services, their own privacy policies apply to any data they collect directly from you.
bv999game is not responsible for the privacy practices of third-party services and does not endorse any third-party privacy policies. We recommend reviewing the privacy policy of any third-party service you interact with as part of using bv999game, particularly payment providers where your financial data is involved.
bv999game will only send you marketing communications — promotional emails, SMS messages, or push notifications about offers, new features and bonuses — if you have explicitly opted in during registration or subsequently through your account settings.
You can withdraw your marketing consent at any time by:
- Clicking the "Unsubscribe" link at the bottom of any marketing email from bv999game
- Updating your communication preferences in your account settings
- Emailing support@bv999game.biz with the subject line "Marketing Opt-Out"
Withdrawing marketing consent does not affect your ability to receive transactional communications about your account — deposit confirmations, withdrawal notifications, security alerts and responses to your support requests. These are sent on the basis of contractual necessity and continue regardless of your marketing preferences.
We do not use your gaming activity data to build psychological profiles for the purpose of sending you targeted gambling inducements. Promotional communications from bv999game are based on standard offer schedules, not individual behavioural profiling.
bv999game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When material changes are made, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered players by email at least 7 days before the changes take effect
- Display a prominent notice on the platform for at least 7 days following any material update
Continued use of the bv999game platform after the effective date of a revised policy constitutes your acknowledgement of the changes. If you disagree with the revised policy, you should stop using the platform and contact us to close your account — any genuine balance will be returned to you.
For any question or concern about how bv999game handles your personal data, or to exercise any of your privacy rights, you can reach us through the following channels:
- Email: support@bv999game.biz (subject: "Privacy Request")
- Live Chat: Available 24/7 through the platform when logged in
- Response time: We aim to acknowledge all privacy requests within 48 hours and resolve them within 5 business days
If you are not satisfied with how bv999game has handled your privacy request or complaint, you have the right to escalate the matter. We take every privacy complaint seriously and will document the outcome of each complaint in writing to you.
Pakistan's data protection framework continues to develop. bv999game commits to keeping its practices aligned with applicable local regulations and internationally recognised privacy standards as the regulatory environment evolves.